Returns for exchange or refund require prior written approval from ICAO and are subject to a restocking fee of 25% of any returned order. It may take up to two months to receive a refund.
The deadline to submit a request for a refund is:
- 30 days after the shipping date for print publications;
- 14 days after the purchase date for digital products, including publications and data products;
- 14 days prior to the start of classroom or virtual training events; or
- 7 days after the purchase date for online training*
*Refunds for online training can only be issued if:
- you have requested it within 7 days of purchase for any self-paced online course;
- you have not completed more than 20% of the course content;
- you have not completed (or attempted to complete) any tests; and
- you have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course.
Please note an administration fee of 25$ USD will be deducted.