Returns for exchange or refund require prior written approval from ICAO and are subject to a restocking fee of 25% of any returned order. It may take up to two months to receive a refund.
The deadline to submit a request for a refund is:
- 30 days after the shipping date for print publications;
- 14 days after the purchase date for digital products, including publications, data products and online training*;
- 14 days prior to the start of classroom or virtual training events.
*Please note, no refund shall be provided should the online training be completed and a course completion certificate obtained by the customer.