Privacy Policy

This privacy policy sets out how ICAO uses and protects any information that you give ICAO when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement. ICAO may change this policy from time to time by updating this page. You should check this page periodically to ensure that any changes made are acceptable to you.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service. We also use this information for our internal record keeping, to improve our products and services, and for market research purposes.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  2. If you have previously agreed to the use of your personal information for direct marketing purposes, you may change your mind at any time by writing or emailing us


We will not sell, distribute or release your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you indicate your approval for this.

If you believe that any information we are holding is incorrect or incomplete, please write or email us as soon as possible, at the address provided below. We will promptly correct any information found to be inaccurate.

Security
Information provided to us is held with the utmost care. We employ a range of physical, electronic and managerial procedures to protect the information maintained on our systems from unauthorized access, disclosure or misuse.

All of our employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of official business matters, including personal information.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

For questions or queries regarding this privacy policy, please contact us at sales@icao.int